Privacy Policy

Introduction

1. Thank you for taking the time to review our Privacy Policy. At times, 11Charlie will collect certain personal information about customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.

2. The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

Confidentiality

3. 11Charlie respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.

Collection of Personal Data

4. 11Charlie collects personal data about our users when you visit our website; apply for a service subscription; respond to a customer questionnaire; and through the use of cookie technology. We may also combine information about you that we have with information we obtain from our business partners or affiliates.

Use of Personal Data

5. 11Charlie may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback.

6. However, 11Charlie will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact us.

7. 11Charlie collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.

8. 11Charlie may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information to our advertisers, and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous.

9. Any information 11Charlie collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within 11Charlie or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.

Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)

10. Any information that customers disclose in a public space, including on any bulletin board, chat room or any site 11Charlie may host for you, is available to anyone else who visits that space. 11Charlie cannot safeguard any information you disclose there.

Site Linking

11. 11Charlie&146;s websites contain many links to sites that belong to third parties unrelated to us. 11Charlie cannot be held responsible for any use of your personal information arising from you disclosing personal such information on third party sites. 11Charlie cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit. Reservation of Rights

12. 11Charlie reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.

13. 11Charlie further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.

14. 11Charlie reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.

15. 11Charlie reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.

16. 11Charlie reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.